FAQs

You've started at the right place by coming to us. Now you have to think about exactly what you need us to cover in case you can't be there. Gathering some personal financial information would be the best way to do it. For instance, will your family stay in the same home? What monthly expenses have to be met? And for how long? Will you need us to cover schooling fees, transport costs, additional help at home? Remember, everyone goes through unique life circumstances. To help us help you in the best way possible, please fill in the short ‘Contact us form’ and one of our consultants will call you at your convenience to discuss your needs.

Your eligibility may vary depending on the type of policy you’re interested in. To start with, you can look at the range of products we offer and the eligibility criteria for each. Plus, you'll get a good idea of what might be right for you and your family. You can then talk with one of our personal advisers for a more detailed plan that meets your specific needs. Simply fill in the short ‘Contact us form’ and one of our consultants will call you at your convenience.  

This is a question that will be dependent on your own individual circumstances. Things like how many dependents you have, what payments you have to cover every month and of course, your age also makes a difference to just how much cover you'll need. The best way to work out what's right for you is to fill in our short ‘Contact us form’ and one of our consultants will call you at your convenience. They'll take you through a few questions that will help determine what your needs are now and what they might be in the future. 

Term policy is a life insurance, which pays a certain sum as specified in the contract to your beneficiaries if you, the insured, die during a specified period. Since the premiums paid are used entirely to protect you, there is no cash value on a term insurance policy.

Life insurance helps protect all your other priorities, like your family, your home and your income. This makes life insurance more of a necessity than a luxury. Life can be unexpected, and although we understand you don’t like to think about unpleasant things that may happen, it's always better to have a plan B. If you'd like to talk with one of our consultants about what sort of cover you might need, fill in our short ‘Contact us form’ and one of our consultants will call you at your convenience. 

The main purpose of life insurance is to provide financial support for anyone you might leave behind in the unfortunate event of your death. The money your insurance will provide will ensure that your family keeps the home they live in, has enough money to live on and can cover costs like school fees and bills. Life insurance plans can also be a form of savings, used for your future needs like your child’s education, or wedding or even an added income for your retirement, to help you maintain the standard of living you have built up over the years. If you’d like to know more about how a life insurance plan could suit your specific needs, fill in our short ‘Contact us form’ and one of our consultants will call you at your convenience.

Look at the range of products we offer and the different features of each to decide on the right plan for your specific needs. If you need help deciding, fill in our short ‘Contact us form’ and one of our consultants will call you at your convenience.

Critical illness insurance provides a lump-sum amount if you are diagnosed with any of the illnesses covered by your policy. At MetLife, we cover up to 32 different illnesses, from cancer to coronary conditions, giving you access to cutting-edge medical services, as well as financial benefits to help you maintain your commitments, independence and lifestyle. If you’d like to discuss a plan specific to your condition, fill in our short ‘Contact us form’ and one of our consultants will call you at your convenience.

This is a question that will be dependent on your own individual circumstances. Things like how many dependents you have, what payments you have to cover every month and, of course, your age makes a difference to just how much cover you'll need. It's worth remembering that any disability income protection plan will only replace a portion of your income. So, the best way to work out what's right for you is to fill in our short ‘Contact us form’ and one of our consultants will call you at your convenience. They'll take you through a few questions that will help determine what your needs are now and what they might be in the future. 

The first thing to do is check what your company policy covers you for. Quite often this type of cover provides initial basic insurance that may not be sufficient to cover all your needs. How much and what type of cover you need will be dependent on your own individual circumstances. The best way to find out what’s right for you is to fill in our short ‘Contact us form’ and one of our consultants will call you at your convenience. They’ll take you through a few questions that will help determine what your needs are now and what they might be in the future. 

We do recommend that you get in touch with one of our consultants to discuss your individual case. Simply fill in our short ‘Contact us form’ and one of our advisors will call you at your convenience.

All our policies include worldwide coverage, so you can be confident that you're covered whenever you go.

Our standard policy provides comprehensive medical coverage. However, we have to take into consideration your individual needs. If you have a pre-existing condition, a congenital anomaly or other special medical needs, this may impact the cover you receive. If this is the case, your policy will detail the extent of cover, specific exclusions and benefit maximums. You can always talk with one of our consultants if you are unsure about your cover. Simply fill in our short ‘Contact us form’ and one of our advisors will call you at your convenience.

We offer a wide range of products to protect you and your family, even when abroad. To see which option would be best for you, simply fill in our short ‘Contact us form’ and one of our consultants will call you at your convenience.

Your group insurance benefits are specified and agreed between your employer and us. Your employer will be able to provide you with the details of your group policy. If you find that your group insurance doesn't cover your specific needs, you can always talk with us about an individual plan that has all the extra benefits you want. Simply fill in our short ‘Contact us form’ and one of our consultants will call you at your convenience.

MetLife offers a wide range of Group Life and Medical plans including in-and-out patient benefits, covering ambulatory services, physiotherapy sessions, doctor visits, prescribed drugs, maternity, critical illness and more. The best way to work out what’s right for your company and employees is to fill in our short ‘Contact us form’ and one of our qualified consultants will call you at your convenience. They’ll take you through a few questions that will help determine what your needs are now and what they might be in the future.

In addition to the full in-and-out patient coverage, you can also include dental and optical benefits into your plan. If you would like to discuss this further, please fill in our short ‘Contact us form’ and one of our consultants will call you at your convenience to answer any questions you might have.

While the NSSF covers your employees, it would be possible to provide them with additional cover. Our tailor-made products give you the opportunity to choose the right benefits for your employees’ specific needs. If you’d like a more detailed plan, simply fill in the short ‘Contact us form and one of our consultants will call you at your convenience.

One of the unique features of our group insurance products is regional/worldwide coverage based on your needs. If you’d like to discuss this further, please fill in our short ‘Contact us form’ and one of our consultants will call you to answer any questions you might have.

The first thing to do is check what your company policy covers you for. Quite often this type of cover provides initial basic insurance that may not be sufficient to cover all your needs. How much and what type of cover you need will be dependent on your own individual circumstances. The best way to find out what’s right for you is to fill in our short ‘Contact us form’ and one of our consultants will call you at your convenience. They’ll take you through a few questions that will help determine what your needs are now and what they might be in the future. 

As we provide corporate Medical insurance to your company, eligibility into the group is determined in conjunction with your employer. In almost all cases, your employer will extend cover to all employees who are actively at work. You may want to talk to your employer or your HR department directly to see what they can offer.

We do our best to register new members as quickly as possible. Our standard turnaround time for issuing MetLife cards, following enrolment, is five working days.

Our standard group policy provides comprehensive medical coverage. However, we have to take into consideration individual needs. If you have employees with pre-existing conditions, a congenital anomaly or any other special medical needs, this may impact the cover they receive. If this is the case, your group policy will detail the extent of cover, specific exclusions and benefit maximums. You can always talk with one of our consultants if you are unsure about your cover. Simply fill in our short ‘Contact us form’ and one of our advisors will call you at your convenience.

Yes. That's perfectly fine if you need to. Just make sure to provide the details of all costs and our claims staff will ensure the correct split is achieved while processing your form.

We recommend group policy members to submit their claims as soon as they are incurred. But we understand that sometimes it might not be possible. That’s why we ask members to submit their claims no later than 90 days from the date of expense.

Once we receive all the relevant and completed documentation for a claim, we will process it within 14 working days. Quite often it takes less time than this.

The geographical limit of our cover can be set at whatever area is appropriate for your company’s needs – locally, regionally or worldwide. It's important to check the extent of your cover with your employer if you are thinking of traveling.

MetLife is contracted with almost all the major hospitals, laboratories and pharmacies in the Jordanian territory including university hospitals. You can see the list of approved medical providers on our website.

First, you should include specific geographic coverage to your policy through the regional or worldwide options. Second, the selected country of treatment should be included in the geographical scope of your policy.

We don't set a limit for the number of dependents that can be covered under our plans. You might find that your employer has set a limit, as they are the policyholder.

The cover and benefits provided by your group insurance are agreed between your employer and us. If your employer has included family coverage then you can quite easily add your family to the policy. However, if your employer's policy with us does not include family or higher cover, but you wish to, you can talk directly with us for a more detailed plan of your requirements. Simply fill in our short ‘Contact us form’ and one of our personal advisors will call you at your convenience.

Your group insurance benefits are specified and agreed between your employer and us. Your employer will be able to provide you with the details of your group policy. If you find that your group insurance doesn't cover your specific needs, you can always talk with us about an individual plan that has all the extra benefits you want. Simply fill in our short ‘Contact us form’ and one of our consultants will call you at your convenience.

You can at any time adjust your policy to suit your needs. Please contact your agent and you’ll be able to increase your face amount or add more riders to your existing coverage with MetLife. For more information, contact our customer service Sun-Wed from 8:30am to 4:30pm and Thurs 8:30am to 3:00pm on +962 6 5930912.

You can reduce the amount of cover you have, subject to your policy terms and conditions. All you have to do is call our customer service Sun-Wed from 8:30am to 4:30pm and Thurs 8:30am to 3:00pm on +962 6 5930912 and we’ll work with you to adjust your policy to your needs. 

It's easy and quick. But it's also very important that you do so whenever something changes, so we can keep your policy up-to-date. Simply fill and submit our ‘Change personal details form’. 

You choose the payment term that suits your needs and budget. Depending on the type of policy you have, you could pay your premiums annually, semi-annually, quarterly, or even monthly (subject to sign a standing order form). For some policies, you can make a one-off payment known as a single premium payment. 

Yes. For your records, you will receive a deposit receipt as an acknowledgement of any payment made.

It's a good idea to review the cover you have on a regular basis, at least once a year. If you’re going through life changes, for instance getting married, having a baby or expanding your business, you may need to check more often to make sure your insurance covers your new situation. The best way to make sure you still have adequate cover is to talk with us. Simply call us Sun-Wed from 8:30am to 4:30pm and Thurs 8:30am to 3:00pm on +962 6 5930912 or fill in our short ‘Contact us form’ and one of our consultants will call you at your convenience. They'll take you through a few questions that will help you determine what the insurance you need now. 

We send you on an annual basis an automated statement of account to your mailing address stored in our database. In case you change your address, simply fill and submit the ‘Change of address form’ witnessed by your agent. For more information, contact our customer service department Sun-Wed from 8:30am to 4:30pm and Thurs 8:30am to 3:00pm on +962 6 5930912.

You can change your life policy’s beneficiaries at any time you want. Simply fill and submit the ‘Change of beneficiary form’ witnessed by your agent and an endorsement will be sent to you. For more information, contact our customer service department Sun-Wed from 8:30am to 4:30pm and Thurs 8:30am to 3:00pm on +962 6 5930912.

Yes, at any time you want. By converting your term policy into a savings plan, you’ll be able to benefit from life protection for your family, in addition to an investment plan. Simply fill and submit the ‘Request for policy conversion to VUL Conversion form’ witnessed by your agent. For more information, contact our customer service department Sun-Wed from 8:30am to 4:30pm and Thurs 8:30am to 3:00pm on +962 6 5930912.    

If you don’t have time for normal collection procedures, you can opt for bank transfer instead. Simply fill and submit the ‘Bank transfer form’ witnessed by your agent. For more information, contact our customer service department Sun-Wed from 8:30am to 4:30pm and Thurs 8:30am to 3:00pm on +962 6 5930912.

If you missed a payment and are worried about your policy being invalid, please contact us as soon as possible Sun-Wed from 8:30am to 4:30pm and Thurs 8:30am to 3:00pm on +962 6 5930912. In most cases, we can simply re-activate your plan, with no loss of cover.

We want to make sure you always have the right protection. If your circumstances change – for example, you may start a family, move jobs or emigrate – this could affect the level or type of protection you need. In the event of any change, please contact our customer service department Sun-Wed from 8:30am to 4:30pm and Thurs 8:30am to 3:00pm on +962 6 5930912.

You'll find all the information on making a claim under ‘How we can help you’ section on our website. We've made the process as simple as possible but please double check that you are following the right procedure as it can slightly vary from one policy to another. If you have any questions about your claim or the process, please don't hesitate to call one of our customer service representatives in Jordan on +962 6 5930912.

To make sure your claim is processed as quickly as possible, you or someone on your behalf, have to let us know of any claim you're making within 10 calendar days from the date that the incident. We've made the process as simple as possible but please double check that you are following the right procedure as it can slightly vary from one policy to another.  

Yes. That's perfectly fine if you need to. Just make to provide the details of all costs and our claims staff will ensure the correct split is achieved while processing your form.